Privacy Policy

Effective Date: October 2025

 

At Bess Travel Concierge, your privacy is a top priority for us. We are committed to protecting the personal information you share with us and ensuring it is handled responsibly.

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1. Information We Collect

We may collect information you provide directly, such as:

• Name, contact details, and travel preferences

• Passport or visa information (when required for travel services)

• Payment details for booking and reservations

We may also collect certain information automatically when you use our website, such as your IP address and browser type, to improve our services.

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2. How We Use Your Information

Your information is used solely to:

• Plan and manage your travel arrangements

• Process bookings, payments, and visa applications

• Communicate important travel updates and offers, such as: 

  • To contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

  • To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information.

• Improve our services and client experience

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No mobile or messaging consent information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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3. Sharing Your Information

We may share your information with trusted third parties when necessary to provide our services, including airlines, hotels, tour operators, and visa processing agencies. All third parties are required to protect your information in accordance with this policy.

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4. Data Security

We take appropriate technical and organizational measures to safeguard your personal information against unauthorized access, alteration, disclosure, or destruction.

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5. Your Rights

You have the right to:

• Access and update your personal information

• Request deletion of your information (subject to legal or contractual obligations)

• Opt out of promotional communications

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6. Cookies and Tracking

Our website may use cookies to enhance user experience. You can adjust your browser settings to refuse cookies, though some features may be affected.

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7. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised effective date.